Wotnot Web Works HELPDESK SYSTEM
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Reports Function
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R E P O R T S     F U N C T I O N


The reports function is for recording and monitoring requests for repairs or other works at properties although it may suit many other situations.


This is just a brief summary of what the system can do. For more details see the demonstration version.


New Report

A New Report is entered with details of where it is, the item that needs attention, the nature of the problem and who reported it. Much of this is done using selection lists for the unit and inventory which have default settings to make it a quick and simple process.


Activate Job

Once the job is saved you can store further information about quotes etc. if you want to. Then to activate the job you simply select the contractor and whether you want to notify them by phone, fax or email. If email is selected it will automatically send and in all cases an email is sent to the person reporting the matter.


Search Reports

The Search page allows you to select what you want to display and the results are sorted by status. From here you can select the job and either add comments, change the status or mark the job as completed. Contractors can be allowed limited access so they can add comments if you want. You can also locate a report using the quick list which is sorted by reference.


Information

The system stores details about contractors, units, and inventory. This includes lease details, including a diary if appropriate. These details are used when entering a new report for the selection lists and provide a useful record for reference. The information areas can be updated by administrators.


Other facilities

You can print a Purchase Order for a job. This can either be filed for reference or faxed to the contractor. Reports can be extracted from the system in a variety of ways either for printing or can be saved and opened in Excel. There is also a popup help window.

A selection of
screenshots

Click to enlarge



New Report


Quotes


Activation


Search Reports


Editing Records


Automaton email