Helpdesk Setup

The default setup is one user "admin" with password "admin". To activate the login process go to the Registered Users page and change the "admin" user's password to something else.


Company Details

Company Name
Company Address
Phone
Fax

Headers/Footers

Email Footer text (up to 3 lines)

Purchase Order Header
Purchase Order Footer

Email Configuration

To enable the sending of emails you must enter both these fields

smtp mail server address
Main administrator's email address

Email collection by automaton

NB. You need to have the file crontab.mvc setup - see help

pop3 server address
username
password
email subject contains

General Settings

Timezone code (UK=0)
Reports per page (recommend 20)